Setup help first
Most issues are device, app, or network related, so support will help troubleshoot before any refund decision.
Refund and support policy.
Crypto payments
Crypto refunds, when approved, may require manual review because network fees and address details matter.
Order mistakes
If the wrong plan was selected, contact support quickly so the order can be reviewed before fulfillment.
Abuse and sharing
Refunds may be declined for credential sharing, excessive simultaneous use, or banned account activity.